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Avaya Recognized by Frost & Sullivan for Delivering Superior Communications Solutions to Healthcare Customers
Avaya receives Frost & Sullivan 2011 Customer Value Enhancement Award for improving patient care with unified communications
Avaya recognized for having "dedicated resources that are tuned in to anticipate, prepare and respond quickly to changing healthcare requirements"
February, 2012 — Avaya, a global provider of business communications and collaboration systems and services, today announced it has received Frost & Sullivan's 2011 Customer Value Enhancement Award for delivering superior customer communications to healthcare customers using unified communications (UC). Frost & Sullivan is an independent research firm that annually recognizes best-in-class companies for excellence in growth, innovation and leadership.
Avaya received the award for its continuous focus on customer value enhancement for healthcare clients. According to Frost & Sullivan, this is driven by the company's dedicated internal resources, solutions portfolio and a commitment to providing open architecture support. Other characteristics companies must demonstrate to win the Frost & Sullivan Award for Customer Value Enhancement include:
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Excellence in implementing strategies that proactively create value for customers with a focus on improving return on investment (ROI).
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Focus on enhancing the value that customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Avaya is a global provider of UC applications in the healthcare market, and approximately 5,500 healthcare facilities worldwide have deployed Avaya technology. The company's healthcare solutions portfolio helps hospitals, healthcare organizations and care providers anticipate, prepare and respond to changing market requirements, including trends in care coordination, patient interaction and telehealth/home-care delivery.
Avaya solutions encompass the entire lifecycle of patient care—from pre-admission preparedness and the delivery of care in treatment to post-discharge care and follow-up. Avaya is showcasing its UC innovations in mobility, social media and videoconferencing at the recent 2012 HIMSS Conference and Exhibition in Las Vegas. Read more about the Avaya Healthcare Solutions debuted and demonstrated at HIMSS here.
Supporting Quotes:
"Avaya has dedicated resources that are tuned in to anticipate, prepare and respond quickly to changing healthcare requirements, such as policy and regulatory compliance, and user demands, such as increasing nurses' time with patients, improving patient workflow and improving mobility. Avaya's offerings in the healthcare arena have been consistently focused on delivering superior levels of patient care, leading us to award them the 2011 Global Customer Value Enhancement Award in UC Technologies."
--Alaa Saayed, senior industry analyst and ICT team leader, Frost & Sullivan
"This recognition from Frost & Sullivan reinforces the consistent value Avaya delivers to healthcare companies through our unified communications and collaboration offerings. We are helping healthcare providers around the world improve clinical workflows, patient care and remote and home-based care with a wide range of innovative communications solutions."
--Sanjeev Gupta, general manager, Avaya Healthcare Solutions.
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