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Are These Issues That Concern You?
Would improving responsiveness to your customers provide a significant differentiating factor for your business?
Are there significant periods of time, such as when your traveling staff are in airports or other locations, when they cannot get access to important information?
Would providing your customers with a variety of ways to transact business with your firm add significant value to customers and revenue generation possibilities for your business?
Would giving your customers the flexibility to access transaction information through a simple secure phone call 24 X 7 improve customer service and revenue generation?
IP Office: The Right Solution for Today's Wholesalers
What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
To connect with colleagues and customers¿ simplify access to information¿ keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.
What are my choices?
Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.
Lowering costs¿personalizing service...Rely on Avaya IP Office for the communications support you need to get the right product to the right place at the right time.
The world of importing/exporting and wholesale distribution is undergoing rapid change. The Internet and advanced inventory management systems are changing the dynamics in the industry. Managing warehouses and making deliveries isn’t enough anymore. Moving information is now as important as moving product. Buyers expect service that is faster, better, less expensive and focused on their needs—and if they don’t find it, they’ll buy from the competition.
To meet the increasing expectations without increasing costs, wholesalers need solutions that will help them sell more, serve better and do it all less expensively. That’s exactly what the Avaya IP Office communications system is designed to do.
Fast, focused customer service
Every call can be an opportunity—to deliver great service, to nail a deal, to create the customer loyalty that builds long term growth. Calls that go unanswered, or are not answered quickly or professionally, can and will eventually cost your business revenue. That’s why IP Office gives you a range of call handling, routing and messaging options you can adapt specifically to your needs. Whether its equipping your receptionist to quickly route calls, creating a back-up plan for busy periods or changing the way you route calls after hours and on weekends, with IP Office you can develop a custom solution to your specific needs.
IP Office can also play a big role in automating the handling of routine requests (i.e., “was the order shipped”) through your messaging system. This can relieve the pressure on your staff and give your customers the flexibility to choose self-serve or deal directly with a service/sales repe.
Instant access to customer records
When a customer is on the phone, can you tell instantly if there are any outstanding issues with this customer and what is being done to resolve them? IP Office integrates sophisticated customer service capabilities directly into your communications system in ways that were previously not possible in systems designed for small and medium-size businesses.
With IP Office, a “screen pop” of information about the customer can be automatically routed with the call. Your staff can view detailed customer data, see the status of pending orders and answer queries. You get the ability to deliver the kind of service that keeps customers coming back because the information is there when it matters most—when the customer is on the phone.
Reach me anywhere
If you are like most importers/exporters, many of your employees spend as much time out of the office as at their desks. IP Office is ready to meet the needs of today’s mobile professionals. For example, instead of requiring everyone to guess what number to reach you at, IP Office lets you establish a “personal number” that automatically forwards calls to a mobile, home, or other phone. At any time you can change the setting to have calls forwarded somewhere else. IP Office will actually “recognize” you when you call in. You can screen out unimportant calls. You can even have voice messages routed as email and play them back through the soundcard on a laptop.
Message broadcasts to mobile workers
Importing/exporting is a fast moving business that’s directly affected by day-by-day changes in currency rates and economic and regulatory policies. Sometimes, the best way to rapidly distribute information (particularly to traveling employees) is through voice mail broadcast. With IP Office, you can create group lists and designate all the personnel and groups that are to receive the message—a single voice message will reach all of the group members no matter where they are.
Speed communication between offices
IP Office is designed to speed communication between offices and save you money. If you have multiple offices or warehouses with a data line between them, you can route your phone calls over the data link—eliminating toll charges. IP Office also allows you to network the phone systems in each location so they all work together—reach any employee with one-touch dialing; share a receptionist or messaging system across all your
locations. You can also manage the entire communication system from one location via a single web browser interface.
You can rely on Consolidated Technologies
Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.
For more information about how a CTI/Avaya solution for wholesalers can benefit you, contact us today at 1-888-477-4CTI.
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