How Avaya Managed Services are Helping Centennial College Deliver the Best in Progressive Higher Education
 

For nearly forty years, Centennial College of Applied Arts and Technology has provided a higher education experience focused on equipping students with the knowledge and skills necessary for career success. Centennial’s passion for career-focused education is matched by their belief in the power — and necessity — of using leading-edge technology to enrich the learning process.

“Centennial College has a very powerful vision of the role communications technology will play in higher education. There is no reason why the educational experience should be confined to a specific location or physical classroom. Communications technology is giving us the ability to create a fully connected learning environment and offer support services that are free from geographic limitations.”

—Lan Nguyen, VP of Innovation & IT Partnerships/CI

The Challenge

Lan Nguyen and her team conducted a systematic review of Centennial’s communications infrastructure to assess the school’s readiness to move forward with an e-learning initiative. The findings from the review were conclusive. With the main campus approaching its fortieth year of operation, much of the school’s embedded infrastructure was ill-suited to meet the College’s rapidly evolving needs.

“It was clear that our network was in fundamental need of modernization. Although our Nortel PBXs had given us good service, they were approaching end-of-life. Bottom line, we needed a new voice platform that had the capacity and flexibility to match our technological vision. We knew that convergence was the way to go.”

The Solution

The Managed Services solution that Avaya developed was custom tailored to satisfy each of Centennial’s requirements. Avaya would be providing comprehensive end-to-end multi-vendor support for Centennial’s entire voice and data infrastructure.

To find out how CTI can provide Avaya solutions for your particular business challenges, call us at 1-888-477-4CTI.

CTI will even provide a free ROI (Return on Investment) analysis based upon your individual needs.

Goal Business Needs: * Rapid Contact Centre Deployment * 24-7 Network Availability * Reduced Total Cost of Ownership * Voice/Data Interoperability * Multi-vendor Support Solution * Managed Services * S8700 and S8300 IP Media Servers * MultiVantage¿ Communications Applications * Call Management System (CMS) * G700 Media Gateways * Cajun 460 Data Switches * Wireless AP8 Access Points * OCTEL® 250 Voice Messaging * Integrated Management Suite Results ¿ Reduced Total Cost of   Ownership ¿ Enhanced Strategic   Focus