Are These Issues That Concern You?
Has customer retention become a key objective now that deregulation and web-enabled technologies have opened up the competitive field to new, additional players from outside the industry?
Can agents or brokers working remotely get easy and convenient access to corporate e-mail, voice mail, and data files?
Has your current phone system reached its limits and can not accommodate new technology?
Is your staff able to take advantage of the latest communications capabilities such as software that turns a laptop or PC into a “softphone”?
IP Office: The Right Solution for Today's Insurance Firm
What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
To connect with colleagues and customers¿ simplify access to information¿ keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.
What are my choices?
Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.
Serving client needs¿simplifying remote access to information¿tools to make you more productive.
Virtually every insurance company today shares the need for efficient and reliable communications that will streamline administration while lowering communications costs and improving customer service. Unique challenges in the industry include increased competition; responding quickly to market changes; processing claims quickly and accurately; managing the underwriting and rating process; globalization; consolidation; and lowering returns on investments and equities. In order to stay competitive, companies must provide consistent, personalized service to their customers, whether in person, over e-mail. over the phone, or over the Internet.
To meet these challenges, many insurance agents are looking carefully at how their office communications solution can simplify the flow of information and keep people in touch. A communications system that helps agents do their job faster, more effectively and more accurately is ultimately going to pay for itself through lower costs and greater revenue generation. That’s the idea behind the integrated Avaya IP Office voice and data communications system.
Simplify access to information
Many insurance agents do most if not all of their work “out of the office”—often at the client. Working at home and on weekends is a fact of life. But being out of the office shouldn’t limit access to important information.
With its secure networking capabilities (i.e., built-in router, firewall), IP Office simplifies secure access to data servers, facilitating information retrieval from anywhere. And the unified messaging capabilities that are part of IP Office simplify the routing of faxes and emails. Now agents can retrieve and forward information wherever needed, eliminating or at least reducing the number of documents they carry outside the office.
'Reach Me Anywhere'
IP Office not only increases access to critical information, it enables mobile professionals to take control of their communications. Instead of requiring everyone to guess what number to reach you at, IP Office lets you establish a “personal number” that automatically forwards calls to a mobile, home, or other phone. At any time you can change the setting to have calls forwarded somewhere else. IP Office will actually “recognize” you when you call in. You can screen out unimportant calls. You can even have phone calls and voice messages routed to you as email and play them back using a soundcard and an Avaya “softphone” interface on your laptop.
Conference easily, control costs
Need to quickly set up a distribution list for voice mails and emails? The messaging capabilities of IP Office let you do it all through one interface.
Want the ability to set up impromptu conference calls? Use IP Office as your own private, secure conference bridge so everyone can conference on demand, regardless of their location, for faster coordination.
IP Office can eliminate the fees you pay to outside conferencing services. And in addition to the audio call, use IP Office Conferencing to broadcast documents on the Web. A firm that holds just a couple of one-hour conference calls a day with 4 participants (or more) can see a return on its investment in as little as 9-10 weeks (depending on location and provider fees.)
Easily manage your communications system
We know that growing companies have better things to do than administer their communications system—particularly if they have more than one office. With IP Office, you can manage the entire communication system from one location via a single web browser interface. That means you can manage multiple systems across multiple sites from one location. Add and delete employees, change system settings and make it easy for employees to move from site to site and office to office. Avaya IP Office simplifies the job of managing multiple locations—formal offices, offices in a home, temporary work locations, etc.
You can rely on Consolidated Technologies
Consolidated Technologies, Inc. is able to address the unique challenges that face the insurance industry with a broad range of telecommunications solutions. Our full range of solutions for the insurance industry will streamline claims processing, policy administration, the introduction of new products, as well as customer and agent relationship management.
Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.
For more information about how a CTI/Avaya solution for insurance firms can benefit you, contact us today
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