Mobility and Unifying Messaging Platforms

Most businesses today, whether larger or small, are looking to enable their people to do more with less -- to be more efficient and productive. In the current economy, adding sales and service people to your roster is more difficult than ever. As a result, businesses need to enable their mobile and collaborative workers to perform at a higher level. They want to provide a competitive advantage to their business through greater responsiveness to customers and associates, increasing revenue generation opportunities and successes, and making better and faster decisions throughout the enterprise.

Unified Communication Center

Unified Communication Center is designed to help highly mobile and collaborate workers gain access to critical information and communications tools regardless of where they are working from (on the road, in the home office, at customer sites or in the headquarters or branch office) via any telephone. Unified communication is an emerging and rapidly growing sector in the communications marketplace, and Avaya is a leader in this space.

UCC customers can use any telephone and via speech commands gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories and databases for contacts; and productivity tools such as calendars, contacts and tasks lists*.

They can set personal contact rules to make more efficient use of their time - all via speech commands from any telephone.

UCC helps users respond to customers faster and with higher quality, stay connected to enterprise associates, make better, faster decisions, and build a competitive advantage through superior customer service and increased productivity. Avaya Unified Communication Center (UCC) provides mobile, collaborative and management associates with a unified interface to their most important information and communications tools and enables them to turn downtime into productive time.

*Microsoft Exchange only

Key Features		Benefits
Personal Efficiency Management
Management of personal contacts, calendar and tasks including Reach Me capabilities with ability to screen incoming calls, and set reminders while mobile.		Speech Access Boosts Mobile Worker Productivity
Calling and Conference Management
Facilitates placing voice calls from any phone (via the corporate voice network) by speaking digits, using contacts from Exchange, from the UCC web contacts (Lotus Notes or Exchange), or corporate LDAP directory. Returning calls is easy with the ability to Call the Sender of a call answer voice mail if the ANI is supplied or if they are part of corporate LDAP directory or personal contacts. It can even Call the Sender of an email if they are part of the corporate LDAP directory or personal contacts. It can even enable the creation of ad hoc conference calls while maintaining access to voice mail, email, calendar and tasks.		Speech interface allows users to manage calls and create conferences for fast and hands-free dialing and addressing.
Message Management
Speech access to voice messages from Avaya Messaging systems, and email messages from Microsoft Exchange and IBM Lotus Domino Ability to address messages using the voice mail directory, Microsoft Exchange contacts, contacts stored within the UCC Speech Access web application, or your corporate LDAP directory Play voice mails, send, forward, reply, and delete messages Read emails (via text to speech), reply, reply all, send, forward, delete, and save to a predefined folder Message navigation by message status (urgent, unread, read), media, and sender		Convenient anywhere anytime access to voice and email messages improves responsiveness to customers

For more information on how the Unified Communications Center can be a benefit to your business, call Consolidated Technologies today at 1-888-471-4CTI.

      Features and Benefits

Helps to enhance revenue generation activities, improve customer service, and enable enterprise associates to be more productive. Provides easy access to important information and communications tools. Facilitates better, faster, informed decision-making.

 

	Our Mobility Strategy Transparently extending business communications to mobile users, keeping intelligence and control in the enterprise.
Increasing productivity with robust business communications features for mobile workers Offering a spectrum of mobility solutions Seamlessly integrate wireline and wireless, in-building, on-campus, off-site Collaborate with ¿best of breed¿ mobility partners Support interoperability via standards and open specifications

Solutions Serving Enterprise Mobility Today At desktop: Desk Phones & Accessories  IP Softphone  BlueTooth Headset Speech Access to Corporate Directory On campus: Wireless PDA w/ Softphone (Blackberry / WinCE) IP Softphone BlueTooth Headset Speech Access At home: IP Softphone IP Agent BlueTooth Headset While roaming: Extension to Cellular Mobile phone clients (Nokia 60 series) GMS / 802.11 phones (Motorola) Wireless PDA w/Softphone IP SoftphoneBlueTooth Headset Speech Access

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