What makes a contact center a strategic asset?   Every customer contact is an opportunity to "make or break" your brand image and customer relationship.  The business of real-time matching of the right customer to the right agent or resource in the right time is paramount to a successful customer experience.  If done right, customers are more satisfied, up-sell and cross-sell can be more effective, and high-value customer segments can be handled according to your business rules.  Through enterprise wide agent pooling and patented resource matching techniques, Contact Center solutions from Consolidated Technologies, Inc. (CTI) help businesses realize higher levels of efficiency while at the same time driving increased revenues. Plus, the right agents will better handle the calls; so overall contact center throughput increases, lowering costs.