Can CTI help governments to support teleworkers?   Can CTI help government organizations extend their communications to support teleworkers?   Regardless of who has manufactured your switch, CTI provides government organizations with the ability to support their teleworkers and telecommuters with remote worker solutions for employees working from home.   Government organizations can increase the size of their employee pool, since they won’t be limited to persons within the metropolitan commuting area or those willing to commute.  Workers can be more productive since they don’t spend so much of their day commuting.  This is especially important as the US federal government will soon be facing an employee shortage as a large percentage of government employees are becoming eligible for retirement.  Therefore, teleworker capability will be a key enabler for dealing with this challenge.    A key Teleworker solution is the Avaya IP Softphone which connects the teleworker to their office communication system providing access to all the features available to their counterparts who work in the building.  The Avaya solution is unique in that it can operate in either a “broadband” or “dial-up” environments, allowing teleworkers to operate from nearly anywhere.     The CTI Teleworker solution also supports business continuity objectives as it enables employees to operate effectively from home or another location in the event they cannot commute to their normal place of work. x