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Are These Issues That Concern You?
When customers call, is someone always available to assist them?
Are callers kept waiting on hold longer than they should? Are they transferred to often?
Can you personalize the handling of calls from your top customers?
How do you currently develop loyalty among your customers and differentiate yourselves from similar auto dealerships in your area?
IP Office: The Right Solution for Today's Auto Dealership
What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
To connect with colleagues and customers¿ simplify access to information¿ keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.
What are my choices?
Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.
Personalizing service ¿lowering costs¿simplifying the flow of information—Avaya IP Office gives auto dealers fast, easy and cost-effective ways to communicate.
From the showroom to the used car lot, an auto dealership needs fast, easy and cost-effective ways to connect sales and service reps to customers, and to each other.
Do you make it easy for customers to get routine questions answered quickly (I.e., is my car ready)?
Can you easily contact sales staff and service department personnel at all times whether they are at their desk or out on the lot?
Today, with savvy consumers utilizing the Internet and other tools to shop around, the right communications solution is more important than ever to help build and maintain the profitable relationships that are the key to long-term growth.
Buyers choose dealers based on price and the ability to deliver service that is faster, better and focused on their needs—and if they don’t find all of that, they’ll buy from the competition.
To meet the increasing expectations without increasing costs, auto dealers need solutions that will help them sell more, serve better and do it all less expensively. That’s exactly what the Avaya IP Office communications system is designed to do.
Fast, focused customer service
Cars are big-ticket items and customers who buy them want to be remembered. Dealerships that are known for being service leaders experience more growth and are able to have greater earnings.
When your top customers call, can your communications system help to route their calls to the sales rep best able to take care of them? Can you tell instantly if there are any outstanding issues with this customer and what is being done to resolve them? With IP Office you can—IP Office integrates sophisticated customer service capabilities directly into your communications system in ways that were previously not possible in systems designed for small and medium-size businesses.
With IP Office, when one of your customers calls, a “screen pop” of information about the customer can be automatically routed with the call. Your staff can view detailed customer data, see the status of pending orders and answer queries.
You get the ability to deliver the kind of service that keeps customers coming back because the information is there when it matters most—when the customer is on the phone.
Reducing customer frustration
Cars are important to their owners. So is efficiency. Being transferred and having to repeat the same information over and over are frustrating. The communications system should make it easy for customers to get the information and support they need, when they need it.
IP Office gives you a range of call handling, routing and messaging options you can adapt specifically to your dealership. Do you rely on a receptionist to route calls?
Do you need to create a back-up plan for busy periods? With IP Office you can develop a custom solution to your specific needs.
IP Office can also automate the handling of routine requests (i.e., tracking the status of a car being serviced) through your messaging system. This can relieve the pressure on your staff and give your customers the flexibility to choose self-serve or deal directly with a service/sales rep.
Out on the lot, under the hood—staying in touch
Auto dealers are unique because employees are often so spread out across different departments—down in the service bays, out on the lot, going for test drives, etc. This can leave other customers waiting on the phone. That’s why Avaya IP Office supports mobile communications on your premises through lightweight, high quality digital wireless phones. Your employees can use these phones and take all the features of their desktop phones with them—hold, transfer, Caller ID, messaging, you name it.
You can rely on Consolidated Technologies
Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.
For more information about how a CTI/Avaya solution for auto dealerships can benefit you, contact us today at 1-888-477-4CTI.
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