Are These Issues That Concern You?

Is the reception and administrative staff constantly juggling patient phone calls for appointments and processing patients in the waiting area, responding to queries from insurers?

Are doctors staying late after all patients are gone to take care of administrative tasks, i.e. reading and responding to e-mail?

Do physicians have trouble keeping up with their voice mail and e-mail when away from the office?

Does the staff have trouble locating and contacting physicians/dentists or other staff that may be away from the office when something urgent comes up?

IP Office: The Right Solution for Today's Health Care Firm


What is it?

A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.

How can I use it?

To connect with colleagues and patients--simplify access to information--keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.

What are my choices?

Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.

In most businesses, time is money. In healthcare, time is life. 

Just being instantly available isn’t enough anymore. In a society built around the rapid flow of information, doctors, dentists and other health care professionals are expected to have critical information at their fingertips—at all times.

At the same time, running a practice is running a business. Doctors must manage their office operations as efficiently as possible, negotiate with insurers and contend with the greater regulation of patient information and malpractice litigation. 

A communications system that helps health care providers address these and other challenges is ultimately going to pay for itself over and over—in lower costs, better administration and better care. And that’s exactly what the Avaya IP Office communications system is designed to do.

Reach me anywhere

Doctors are rarely in their offices. They are consulting¿examining¿making rounds¿providing critical care. Health professionals can be reached—the cell phone and pager see to that. But instead of simple, rapid, direct communications, what often happens are rounds of telephone tag between doctors, patients and fellow health care practitioners.

IP Office helps take control of their communications. Instead of requiring everyone to guess what number to reach you at, IP Office lets you establish a “personal number” that automatically forwards calls to a mobile, home, or other phone. At any time you can change the setting to have calls forwarded somewhere else. IP Office will actually “recognize” you when you call in. You can screen out unimportant calls. And it works for voice mail, email and faxes. You can have voice messages routed to you as email and play them back through the soundcard on your laptop.

Simple access to information

Given the dynamic nature of today’s health care environment,“anytime anywhere” access to records—patient files, test results, prescriptions, etc.—is a must. With its secure networking capabilities, IP Office simplifies access to data servers, facilitating information retrieval from anywhere. The messaging capabilities that are part of IP Office can route faxes and emails to any digital device—laptop, PDA, etc. You can even use IP Office to search through recordings of phone calls and play back critical information. And the information flow can be two-way. Doctors and dentists can record the time and duration of conversations and append other documents to patient files that might prove necessary in the event of any legal proceedings.

Automated patient appointment confirmation

While most patients show up for scheduled appointments, “no-shows” cost a practice revenue and delay care to other patients. IP Office can help your practice maximize its schedule by providing a simple, automatic way of contacting patients and confirming appointments. With auto appointment confirmation, IP Office can automatically dial scheduled patients and leave a pre-recorded appointment reminder with the options to confirm, cancel or reschedule. Even a small reduction in the number of no-shows can generate thousands of dollars in revenue while also freeing up staff who would normally make the calls manually.

Simplify communications across offices

In health care, where many practices maintain multiple locations and doctors see patients in different offices on different days, the right communications solution can simplify office administration and lower costs.

With IP Office, you can equip all of your offices with a system that seamlessly works together across locations as if they were one. IP Office lets you manage the entire communication system—phone, settings, extension assignments etc., from one location via a single web browser interface. Instead of relying on outside providers or having administrative support in every location, IP Office lets you rely on one administrator at one location.

Open for business?

When a storm or other natural disaster forces you to close your offices, can physicians easily work at another location (i.e. home, another office, etc.) and get full access to information, speed dial directories, conference call capabilities, etc? With IP Office they can. Also with IP Office you can automatically route phone calls to another office that may be open. Maintaining communications is essential in health care. Avaya IP Office is there to keep you open for business.

You can rely on Consolidated Technologies

Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.

For more information about how a CTI/Avaya solution for health care firms can benefit you, contact us today at 1-888-477-4CTI.