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Are These Issues That Concern You?
Can clients, attorneys, and other personnel reach lawyers via a single number?
Can users access corporate e-mail, voice mail, and data files via any personal digital device, anywhere at anytime?
Is it easy to track calls to support billing?
Would you like to eliminate the cost of outside teleconferencing services? Average law firm spends over $150/mo. on conferencing services and $1,500 on long distance costs. (AMI Research for Avaya)
IP Office: The Right Solution for Today's Law Firm
What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
To connect with colleagues and customers' simplify access to informationÿ¿ keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.
What are my choices?
Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.
Enhancing client service--increasing billable hours-- from the courtroom to the conference room, IP Office can deliver a host of benefits to law firms.
In a law firm, time is money. Better bottom line performance comes about through leveraging prior case work, minimizing non-billable activities and controlling expenses--without sacrificing customer service.
A communications system that supports these and other efficiencies is ultimately going to pay for itself through lower costs and greater revenue generation. And that's exactly what the Avaya IP Office communications system is designed to do for today's law firm.
'Reach me anywhere'
Lawyers are away from their offices much of the time: in court, in depositions, at clients' offices, etc. This often results in endless rounds of telephone tag between attorneys, clients and other professionals.
IP Office not only helps eliminate telephone tag and increase accessibility, it enables mobile professionals to take control of their communications. Instead of requiring everyone to guess what number to reach you at, IP Office lets you establish a "personal number" that automatically forwards calls to a mobile, home, or other phone. At any time you can change the setting to have calls forwarded somewhere else. IP Office will actually "recognize" you when you call in. You can screen out unimportant calls. You can even have voice messages routed to you as email and play them back through the soundcard on your laptop.
Easy access to information
In a law firm, getting fast, simple, "anytime anywhere" access to files, opinions, memos, emails, faxes, etc. is a must. In recent years, "knowledge management" and "matter management" systems have become essential to improving operations and making information access more efficient. With the IP Office solution, law firms can now count on another ally in the battle to simplify information access.
With its secure networking capabilities, IP Office simplifies secure access to data servers, facilitating information retrieval from anywhere. The Unified Messaging capabilities that are part of IP Office simplify the routing of faxes and emails to any digital device--laptop, PDA, etc.
Allocating costs, tracking time
In any law firm, a major portion of all billing is for work performed over the phone. Often many hours are devoted to accounting for time spent on the phone and gathering information to answer inquiries and negotiate settlements with clients who dispute these charges. Instead of manually tracking time and calling costs, IP Office can gather the information automatically and provide you with regular reports you can use directly with clients--and also help fight fraud and misuse of your system.
Recording calls
In a law firm, recordings of important calls are both a convenience and in many situations a necessity. IP Office makes it easy to record calls when necessary and also to file and retrieve those calls, listen to them through a PC and also quickly scan them for important portions of conversations. The system saves recorded calls as industry standard .wav files that can be distributed via e-mail.
Impromptu conferences
Today most law firms rely on outside teleconferencing services and pay substantial fees for the convenience--even if a conference call is scheduled and then not held. Now there is an alternative--the Avaya IP Office system can provide you with your own private, secure conference bridge. Eliminate the fees you pay to outside conferencing services. Use IP Office at any time to set up a virtual meeting with six people on the call, or 60. Along with the audio call, IP Office Conferencing can broadcast documents on the Web. A firm that holds just a couple of one-hour conference calls a day with 4 participants (or more) can see a return on its investment in as little as 9-10 weeks (depending on location and provider fees.)
Open for business?
When a storm or other natural disaster forces you to close your offices, can attorneys easily work from home and get full access to information, speed dial directories, conference call capabilities, etc? With IP Office they can. Also with IP Office you can automatically route phone calls to another office that may be open. Maintaining communications is essential to meeting business commitments. Avaya IP Office is there to keep you open for business.
You can rely on Consolidated Technologies
Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.
For more information about how a CTI/Avaya solution for law firms can benefit you, contact us today at 1-888-477-4CTI.
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