CTI & Avaya Intelligent Communications Serving State and Local Government
State and local governments are being increasingly challenged to deliver more services in more ways to their citizens. And communications is at the heart of delivering these services by helping to reduce the cost and complexity of interacting with the government and enabling government employees to be more responsive. Whether supporting normal transactions and information requests, or responding to a major disaster, government relies on their communications to be reliable and effective in how they serve their citizens.
Improving Citizen Service with Avaya Intelligent Communications Solutions from CTI
Citizens expect and rely on information, support, and service from their government. And delivering that service to your citizens in the most effective way is a priority. Avaya Intelligent Communications solutions are helping state and local governments improve the service experience of their citizens – helping them get their needs addressed promptly while making the best use of their resources.
Following are some of the CTI/Avaya solutions that can help you achieve high marks in citizen satisfaction while reducing your costs for service delivery:
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Using Avaya Intelligent Communications to Enhance Citizen Services
The New Era of Public Safety Communications
Intelligent Communications in Government
Case Studies for 911 Solutions
Hosted Solutions
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- Avaya Contact Center technology delivers calls to the right resource the first time around, reducing citizen frustration and the time spent handling these calls.
- Contact Center management applications from Avaya and our partners help you optimize your contact center operations as well as agent performance.
- Self Service applications such as Avaya IR and Avaya Voice Portal deliver round the clock citizen service at a fraction of the cost of using live agents.
- Citizen Service solutions support the communications needs of citizens and employees with disabilities.
- Mobility Solutions keep your mobile employees connected to improve their responsiveness to those they serve.
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Increasing the Effectiveness of the Government Employee with Avaya Unified Communications from CTI
State and local governments are under constant pressure to deliver more services while holding the line on their budgets. With Avaya Unified Communications from CTI, you can make your government employees more effective by delivering a wide range of communications capabilities to your employees that they can use from anywhere – at their desks, from their homes, or while mobile.
The Avaya Unified Communications portfolio from CTI provides you with a number of productivity-enhancing applications:
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- Extension-to-Cellular enables employees to use their mobile phones without having to give out their mobile number – true one-number access.
- Avaya one- X™ Mobile provides access to system features and other advanced capabilities such as visual voicemail, VIP call screening, call logging and more, all from a mobile device.
- Avaya one-X™ Speech provides voice-controlled access to voicemail and email as well as other office applications such as Microsoft® Outlook or IBM® Lotus® Domino®.
- Avaya Video Telephony and Avaya Audio and Web Conferencing applications allow distant groups of government employees to collaborate effectively as well as deliver consistent service to citizens in remote areas.
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Providing Employee and Public Safety with Intelligent Communications from Avaya and CTI
Employee and citizen safety has always been a priority, but it has become an even greater priority in recent years. Communications is vital for maintaining a safe environment and for enabling an effective response to emergency situations.
Following are just a few of the ways that Avaya Intelligent Communications from CTI can help you achieve your public safety objectives:
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- Increase your on-site emergency response by leveraging the Avaya Communication Manager E-911 and Crisis Alert features that pin-point the exact location of a 9-1-1 call and automatically alert on-site personnel so they can respond quickly
- Arm your emergency response personnel with Avaya Mobile Communications to deliver communications interoperability across your multiple communications networks including radio, wired and wireless connections.
- Use Avaya Intelligent Communications solutions for the E-911 PSAP centers serving your state for high reliability and flexible call delivery that help maintain service even in severe disaster situations.
- Leverage Avaya Communications Continuity solutions to provide backup and redundancy throughout your core communications network as well as mobile communications for your emergency response needs.
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Being Green with Avaya Communications Solutions from CTI
Reducing pollution and taking steps to help reduce the global warming trend is everyone’s concern. Avaya solutions are incredibly energy efficient and can help state and local govements reduce their energy consumption and greenhouse gas emissions through the use of virtual workforce solutions such as the Avaya Unified Communications for Teleworkers.
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- Avaya solutions provide some of the industries most energy conscious alternatives. This not only reduces energy expenditures, but helps reduce greenhouse gas emissions into the environment.
- Avaya Intelligent Communications solutions provide you the ability to reduce your carbon footprint by reducing the need for your employees and others to travel or commute by supporting remote workers, teleworking, collaboration via audio and web conferencing, and system/server consolidation.
- Avaya services emphasize remote management support, providing fault and error correction remotely over 98% of the time, significantly reducing the need to dispatch a technician.
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In Summary
Avaya Intelligent Communications solutions from CTI can help state and local governments decrease costs and environmental impact while increasing citizen satisfaction and the effectiveness of their employees. As the global leader in providing businesses and government with communications systems and applications, Avaya has the products and services that state and local governments can rely on when communications matters the most. |
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