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Are These Issues That Concern You?
Do you provide communications that streamline the flow of information between employees?
When customers or suppliers call, is someone always available to assist them?
Do you have the capabilities to work with remote virtual offices and home offices?
Is your business making the best use of its resources by maximizing efficiency, productivity and cost control?
Would you like to be sure that employees won’t be out of touch—whether they’re out on the factory floor, in the storeroom or between locations?
IP Office: The Right Solution for Today's Manufacturing Company
What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
To connect with colleagues and customers¿ simplify access to information¿ keep remote workers in touch. To save money through conferencing, networking, time/call management, Voice over IP and more.
What are my choices?
Does your business have one location? Multiple locations? Are you a satellite office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.
Lowering costs...enhancing quality...responding to today's markets.
Today’s business environment makes it imperative for manufacturers to be more competitive and efficient—increasing sales and speeding time to market while lowering costs, improving margins and serving customers better and faster. Communications technology has always played an essential role in manufacturing,from supporting daily operations to reaching out to new markets. Today the right communications solutions can bring benefits straight to your bottom line: helping you save time and gain efficiency where and when you need it most.
Meeting Growing Needs
As a manufacturer today, you need to:
Boost productivity – Why just wish your employees could work more efficiently? Today there are tools with the proven ability to help them do so, such as simple ways to set up conference calls for over 60 participants and messaging systems that provide access to voicemail and e-mail in a unified mailbox. The right communications solution can help get the job done easier and in less time.
Streamline operations – When you automate routine procedures, you save valuable time. Every minute saved adds up to greater efficiencies and lower costs. Can you easily respond to routine inquiries for product information or directions to your offices? Do you have the flexibility to expand your call coverage options when incoming call volume is heavy? The right communications solution can help you do this and more, with features that centralize, consolidate and simplify many of your daily tasks.
Improve communications – The flow of information between co-workers, suppliers and customers can define your performance. Speeding up that flow is a surefire way to boost success across the board. Collaboration between workers improves productivity and morale, while quick, efficient communications with suppliers and customers boosts satisfaction and loyalty. Equipping your locations with centralized messaging and a uniform dial plan and providing repeat callers with quick ways to get to the right person are simple and cost-effective ways manufacturers can improve communications.
Meeting Customer Needs
Because increased competitive pressures make gaining new customers more difficult and expensive than ever, it is critical for manufacturers to implement customer relationship management strategies to retain existing customers and enhance their loyalty.
Personalization – When your top customers call, can you recognize them and make it easy for them to get through to the right department? Personalizing relationships promotes customer loyalty, which adds up to repeat business.
Convenience – Can your customers get questions answered quickly and have access to flexible communications options for fast, efficient transactions? Convenient and simple communications are essential for extending your market reach as far as possible.
Availability – When your customers need you, are you available? Can you be reached 24 hours a day by dialing one number? Do you have 24-hour messaging announcements, voice response capabilities, and outcalling? Keeping co-workers and key decision makers in touch is critical to your business.
Call center and customer service capabilities, available with all Avaya solutions, give you the capabilities you need to deliver the service that builds loyalty.
- Auto attendants with clear, simple menu options for directing incoming calls
- Flexible call coverage options to reduce bottlenecks during heavy calling periods
- Direct extension dialing so frequent callers can quickly reach the right person or department
- Hunt groups for routing calls to someone who is ready to help
- Caller ID and inbound “screen pops” that display caller information and history the moment a call is received
- Call center capabilities for up to 75 agents with full reporting and management capabilities
| Networking
Linking your business on a shared network cuts costs, streamlines operations and fosters collaboration. Avaya solutions for networking let you bring performance and productivity-enhancing features and functions across multiple locations. Share capabilities such as messaging. Create uniform dial plans that allow employees in multiple locations to communicate easily.
CTI Solutions Meet Your Needs Today and Tomorrow
Today the most important development in communications is the growing trend to “converge” voice, data and Internet communications in one, integrated system.
Convergence opens the door to a wide range of benefits: for example, you can consolidate all of your communications on one network connection and save money.
If you have more than one location, you can network your communications and computer systems over a managed, IP-based infrastructure, saving money and streamlining operations. And you can take advantage of the ability to make calls over a managed Internet service, reducing your calling costs. A converged system also reduces administration costs—phones in IP-based systems can be added and moved much more easily.
Avaya solutions deliver the benefits of converged communications, and are also designed to work with traditional phone lines. This allows you to acquire only the capabilities you need today and grow into convergence at your own pace.
The current economic environment has made it imperative for new investments in technology to deliver a rapid return on investment. The IP Telephony and mobility capabilities that are part of Avaya solutions will help you achieve measurable results—speeding up the flow of information and handling higher call volumes without increasing costs. In addition, built-in features for call accounting and least cost routing will help you keep calling costs down and control how your communications system is being used both day and night.
Speeding Time to Market
Time to market is critical for manufacturers in today’s fast-paced economy. Being first allows you to capture market attention, build brand recognition and set competitive prices. Time-to-market depends on communications tools that allow quick and effective collaborative teaming, lower travel costs and keep your key personnel connected at any time from anywhere within your enterprise to support quick, quality decisionmaking and consistent customer service. The messaging, conferencing and networking capabilities that are part of every Avaya communications solution will help speed your time to market.
You can rely on Consolidated Technologies
Consolidated Technologies, Inc. is a leader in providing small-and medium-size businesses with the communications systems, tools and services they need to achieve their business goals.
For more information on how a CTI/Avaya solution for manufacturing companies can benefit you, contact us today
at 1-888-477-4CTI.
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