- Demonstrating the quality of our technical support by passing a three-tiered Avaya Service Assessment that includes a 41-item checklist.
- Achieving an overall 85%+ rating of “Excellent” from our customers, through Avaya‘s Customer Satisfaction Survey. (CTI consistently scores 95% or higher)
- Surpassing specific purchasing levels required by Avaya, which include Traditional Voice/PBX, Messaging/Applications and Data/Convergence.
- Exceeding Avaya’s stringent criteria for technical expertise, which includes the training and certification of our staff.
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In House Capabilities
In partnering with CTI, you can be assured that you will be working with CTI’s certified employees. In limited instances, CTI may outsource a specialized portion of a project to an authorized Avaya BusinessPartner or specialized Professional Services organization. In all cases, CTI maintains full control of your project and accountability for the provisioning, installation and service of your solution.
Converged Solution Provider
CTI is a true converged technology company that goes beyond providing standard voice solutions. We provide solutions for data networking, managed services, network/carrier services, professional services, and structured cabling solutions.
The Company We Keep
It has often been stated that you will gain a good understanding of an organization’s capabilities by examining the company it keeps.
Some of CTI’s distinguished list of major/national accounts include:
The Omnicom Group
Janney Montgomery Scott
City of New York
Ross Companies
Equinox Health Clubs
Elizabeth Arden |
The Guggenheim Group
Sungard Data Systems
Con-Ed Solutions
Israel A. Seinuk, PC
The Navigators Group |
Flexible Service Protection Offerings (Including Acts of God)
CTI has distinguished itself in the marketplace by providing you with a choice of flexible service protection plans. This gives you the choice of what kind of coverage and security you wish to maintain. Some of our programs even include Acts of God! Plus, we guarantee your price will not increase during the term of your coverage.
Clearing Up the Competitive Shopping Confusion
When reviewing responses from Avaya Business Partners, it is not uncommon to receive the solution offered in different formats. In order to standardize and simplify the way we do business, CTI has committed to the following:
- Itemize each part and labor.
- Provide you with Avaya’s NPL (National Standardized Pricing) for all components. Show any applicable discounts as a clear line item.
- List both lease options and purchase prices.
- Offer you multiple options for service protection plans.
- Include a detailed scope of work to make sure expectations are set accurately.
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On behalf of the entire team at CTI, we say “thank you” for the opportunity to earn your confidence and your business.
