Hosted Case Study--Essex Ford (Ford Car Dealer) The Essex Ford Group has a fitting slogan—“Doing it right for you.” Based on its growth since 1989 to five retail and two service locations with a full line of new and used cars, parts, and service, the Essex Ford dealer is clearly doing many things right. “The hosted VOIP solution has changed our mindset from thinking of our organization as seven separate sites to thinking of it as one integrated business.” --Mike Reilly, Essex Ford Before Hosted:     Essex Ford, a growing Ford dealer Five retail and two service locations About 350 seats Key Driving Factors to Switch to Hosted: Sales growth, an expanding staff, and new locations creating administrative issues outgrowing current communications system surpassing bandwidth capacity for incoming and outgoing calls Need to streamline disparate communications systems for efficiency and cost savings Centralize incoming phone calls and adopt a common voice mail system Effectively use direct dial numbers The Solution: VoIP hosted PBX system to replace separate PBX systems at each site Feature-rich system with desktop applications for convenience and ease of use About 350 seats Business Results: Simplified administration and improved efficiency. All sites are connected into one integrated system with centralized reception, unified voice mail, and direct dial numbers for all employees. Lowered costs, including reducing receptionist staff by 50 percent (approximately $110k) Improved efficiency