| Outlook Integration |
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This service enables users to integrate their personal contacts in Microsoft Outlook with their CommPilot. Using the Outlook Contacts tab in the CommPilot, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact’s phone numbers, or the user may choose to display the contact’s v-card by clicking their name. When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their CommPilot window to open the caller’s v-card. Users may also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.
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| Personalized Name Recording |
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Enables users to record their name to be played back to incoming callers in conjunction with multiple services, including Voice Messaging and Auto Attendant. A .WAV file is recorded and uploaded via phone and respective web screen.
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| Phone List – Group |
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This phone list enables users to dial any other member of their business group by selecting from a list of names on their CommPilot. The list also serves as a searchable company directory, listing names, numbers and email addresses. Each user added to the group is automatically added to this list. Also included are the extensions for reaching the Auto Attendant(s), Hunt Group(s), and the Voice Portal, when applicable. Group Administrators can add additional phone numbers to the Group Phone List by either adding them individually via their web portal or by importing them from a file.
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| Phone List – Personal |
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Enables users to dial frequently called numbers by selecting from a searchable list of names on their CommPilot. Each user can add, delete, edit, and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file.
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| Phone List – Call Log |
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The Call Log enables users to view and dial from the following lists of stored numbers: missed, received, and dialed. The call log is accessed through the CommPilot and includes the most recent numbers registered for each category, as well as the respective call times and dates.
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| Printable Group Directory |
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Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile phone number, e-mail address). The information is displayed in one of two formats: “Summary” or “Detailed”. The Group Directory is accessible from the Group Portal or via each user’s CommPilot.
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| Priority Alert/Ringing |
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Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (i.e., alert) or a different ringing cadence than normal calls. The user sets the criteria (e.g., incoming calling number, time of day, day of week) for determining which calls require priority notification via their Personal web interface. Multiple criteria sets, or profiles, can be defined.
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| Push-to-Talk (Intercom) |
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Enables user-to-user intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system will request that the called station answer automatically. Users and administrators can define accept and reject lists, which may include wildcards.
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| Remote Office |
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Enables users to access and use their ClearPath MVP service from any end point, on-net or off-net (e.g., home office, mobile phone). This service is especially useful for tele-workers and mobile workers, as it enables them to use all of their CommPilot features while working remotely (e.g., extension dialing, transfers, conference calls, Outlook Integration, directories, etc.). In addition, since calls are still originated from ClearPath, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. This service must be set up by the group administrator.
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| Residential Voice Portal |
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Enables providers to setup a new level of voice portal than spans all groups in a service provider without requiring a public phone number for each group voice portal. In addition, a user can be configured to use the service provider voice portal or the group voice portal. If a carrier is using the service provider voice portal, a user is assigned a service provider voice mailbox, which is unique for the service provider.
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| Residential Call Restrictions |
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Enables an administrator to specify the maximum call time in minutes for answered (and unanswered) calls. Maximum call time can be specified on a system, service provider/enterprise, group, and user basis. If an answered call exceeds the maximum call time allowed, then the call is released by the system. This helps to prevent fraud and also provides a mechanism to cut off calls that have accidentally been left off-hook.
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| Ring Splash |
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Enables users to have a short ring burst played on their phone when the following services are triggered: Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active.
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| Selective Call Acceptance |
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Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
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| Selective Call Rejection |
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Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
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| Selective Services Enhancements |
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Enables users to specify call treatments based on the added criteria of a PRIVATE or UNAVAILABLE incoming calls.
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| Sequential Ring |
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Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key.
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| Shared Call Appearance |
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Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked. Certain IP phones can present the following states across their lamps: idle, progressing, alerting, active, and held. Certain IP phones can also support the hold/retrieve function, whereby calls on shared lines can be held on one device and retrieved from another registered device. Example applications of this service include setting up a second line for an executive assistant or creating a hosted key system solution with multiple lines being shared across multiple phones in an office.
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| Simultaneous Ring |
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Simultaneous Ring enables users to have multiple phones ring simultaneously when any calls are received on their ClearPath MVP phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk.
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| Soft Client Support |
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The Microsoft Messenger soft client may be used as an alternative to analog or IP phones for making and receiving calls, while still having access to all of the features of ClearPath MVP.
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| Speed Dial 8 |
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Enables users to dial single digit codes to call up to eight different numbers, such as frequently dialed numbers or long strings of digits that are hard to remember.
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| Speed Dial 100 |
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Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9, A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 page in their Personal web portal, or directly through their phone using the respective feature access code (*75 default).
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| Three-Way Calling |
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Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the CommPilot.
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| Video Add-On |
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Enables the use of video media in conjunction with regular audio media. If a user’s primary device does not support video, this service can be used to configure a video-capable device to deliver the video portion of their call. ClearPath “splits” the multimedia call, directing the audio portion to the primary device and the video portion to the video add-on device. All services continue to operate as they would for a regular audio call.
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| Voice Portal Calling |
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Enables users to make calls from the voice portal, as if making calls from their desk. Calls are still made on the user’s account but can be made from any phone.
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| Web Portal Call Logs |
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A new page in the Personal Portal provides users with call logs for received, missed, and placed calls. This service is deployed in conjunction with the ClearPath Call Detail Server.
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