| Calling Name Delivery |
|
Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although BroadWorks’ standard Calling Line ID Delivery provides the calling number and name for all calls within the ClearPath network, calling name information is typically not passed with calls received from external parties (e.g., public telephone network-originated calls).
|
| CommPilot |
|
Provides a computer-based plug-in tool for users to administer and observe their services, as an alternative to using feature codes or depressing the flash hook. The following features are included with the CommPilot:
- Click-to-Dial – enables user to input and dial a number, dial directly from a drop-down Phone List (Personal, Group or Call Log) or Outlook tab, or click the Redial button.
- Answer Call – enables user who is already engaged in a call to answer another waiting call. When available, Calling Line ID is displayed with caller’s name and number.
- Call Hold/Retrieve – enables user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party is held, the user may choose to make a consultation call to another party.
- Call Transfer – enables user to redirect a ringing, active, or held call to another number or directly to voice mail. Before transferring the caller, the user may choose to consult with the third party first or establish a three-way consultation.
- Conference – enables user to establish a three-way call involving two other parties.
- Release Call – enables user to disconnect a call that has been answered.
- Configure Services – buttons are provided to enable user to turn on/off frequently used services such as Call Forwarding Always and Do Not Disturb.
| |
| Consultation Hold |
|
Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user depresses the flash hook twice. Users can also execute consultation hold from the CommPilot.
|
| Direct Inward/ Outward Dialing |
|
Users are assigned a 10-digit directory number that can be used to place or receive calls directly to this phone, without forcing access via a central number. Incoming and outgoing calls can be placed/received via the phone or the CommPilot (except an initial incoming call, for which the phone must be taken off hook).
|
| Directed Call Pick-Up with Barge-In |
|
In addition to the ability to pick-up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service (listed below under Group Services) also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.
|
| Distinctive Alert/Ringing |
|
Provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time. Distinctive Alert/Ringing Enhancement RC Service enhanced to also recognize calls from another group within the same multi-group enterprise as internal calls.
|
| Diversion Inhibitor |
|
Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail. It is especially useful for service such as simultaneous ring and sequential ring. If simultaneous ring is engaged, and one of the lines has voice mail pick up set for 2 rings, this feature will continue to ring all the lines past the two rings and not transfer the call to voice mail.
|
| Do Not Disturb |
|
Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. A status indicator on the CommPilot identifies whether this service is enabled.
|
| Enhanced Privacy on Hold |
|
Enables users to designate a held call as “privately held.” A privately held call can not be retrieved from another station. In Shared Call Appearance applications that require several steps to transfer a call, this feature keeps others in a common call group from retrieving the held call.
|
| Extension Dialing |
|
Enables users to dial extensions via their CommPilot or phone to call other members of their business group.
|
| Flash Call Hold |
|
Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialing the respective feature activation code. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialed again.
|
| Hoteling |
|
Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile users to share office space and phones on an as-needed basis, like a hotel room. The ClearPath Hoteling service supports this activity by enabling users with guest privileges to log into a host account via their web portal or voice portal. This enables the employee to use the host phone to make and receive their calls as usual, while retaining their own ClearPath user profile.
|
| IP Phone Support |
|
SIP-based IP phones are supported by ClearPath MVP, in addition to basic analog phones or soft clients. Users with SIP phones and the CommPilot can use either means of managing their calls in real-time (e.g., call hold, conference).
|
| Last Number Redial |
|
Enables users to redial the last number they called by clicking the ‘Redial’ button on their CommPilot or by dialing a feature code (e.g., *66).
|
| LDAP Directory Integration |
|
Enables users to access contact names and phone numbers from an external LDAP (Lightweight Directory Access Protocol) directory using an additional tab on their CommPilot. The LDAP tab enables users to click-to-dial a contact and perform searches by contact name. This service may be integrated with an enterprise’s own private directory or a public directory provided by the Service Provider.
|
| Multi-Path Forwarding |
|
Enables a user to have more than one forwarded call active at a time. There are no limitations on the number of simultaneous calls a user can forward. Calls are specified for forwarding via the web portal interface.
|
