| Alternate Numbers |
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Enables users to have up to ten 10 phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity delivered.
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| Anonymous Call Rejection |
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Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID by activating the service via a web interface. Callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the user group.
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| Authentication |
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Authentication is performed upon the registration of an IP phone. This ensures that the user of the device is authorized to gain access into ClearPath MVP. The authentication information is configured both in the phone and via the group web portal. All call originations from unregistered phones are denied.
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| Auto Callback |
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Enables users who receive a busy condition to monitor the busy party and automatically establish the call when the busy party becomes available. This service can only be activated when calling within the same user group.
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| Automatic Hold/Call |
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Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes. This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations. The feature is made active on that dedicated parking station. When an incoming call is directed to that station, the call is automatically put on hold and provided any media on hold. When the attendant wants to address the call, he/she simply retrieves the call from the held station. A timer exists that automatically returns the call to the attendant following expiration. This also allows for holding calls where the user telephone does not have a flash key.
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| Barge-In Exempt |
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Users with this service assigned cannot have their calls barged in on by other users.
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| Blind Call Transfer |
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Enables a user to transfer a call unattended before or after the call is answered. Users can only execute blind call transfer from the CommPilot, a plug-in application available as a downloadable, licensed feature.
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| Call Forwarding Always |
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Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number. A status indicator on the CommPilot identifies whether this service is enabled.
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| Call Forwarding Busy |
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Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number.
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| Call Forwarding No Answer |
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Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding.
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| Call Forwarding Remote Access |
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Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.
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| Call Forwarding Selective |
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Enables a user to define criteria that cause certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
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| Call Forwarding Selective Enhancement |
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Enables users to apply different forward-to phone numbers for their various call forward entries.
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| Call Notify |
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Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
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| Call Return |
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Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects the user to that party. Users can also execute call recall via the CommPilot.
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| Call Screening by Digit Pattern |
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Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240.
Users may also use the “?” wildcard character in specifying digit patterns. The “?” wildcard character represents any single digit (0 through 9) and can be used multiple times anywhere within a digit string. The “?” wildcard can be used with or without the “*” wildcard at the end of the digit string.
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| Call Transfer with 3-Way Consultation |
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Enables a user to make a three-way call with the caller and add-on party before transferring the caller. To initiate call transfer with three-way consultation, the user depresses the flash hook (the button under the handset which hangs up calls when pressed and held) and dials the add-on party. When the call is answered, the user depresses the flash hook and forms a three-way call with the add-on party and caller. To transfer, the user hangs up, causing the caller to be connected to the add-on party. Users can also execute call transfer with three-way consultation via the CommPilot.
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| Call Transfer with 3rd Party Consultation |
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Enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add-on party. Users can also execute call transfer with consultation via the CommPilot.
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| Call Waiting |
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Enables a user on a single-line telephone to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can also execute call waiting via the CommPilot. Users can activate/deactivate the Call Waiting service for all incoming calls via their web interface. Users also have the option of canceling their Call Waiting on a per-call basis by dialing the respective feature code for Cancel Call Waiting per Call before making the call, or after a switch-hook flash during the call. Once the call is over, Calling Waiting is restored.
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| Call Waiting Enhancement |
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Enables service provider to control whether or not Call Waiting is assigned to a user, rather than being a default capability.
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| Calling Line ID Blocking |
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Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature code (*65 default) for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.
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| Calling Line ID Blocking per Call |
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Enables users to block their outgoing caller ID on a per-call basis by dialing a feature code before making the call.
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| Calling Line ID Blocking Override |
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Enables users with this service assigned to always receive the Calling Line ID if available, regardless of whether or not it is blocked by the calling party. As an example, this capability could be used by law enforcement agencies in certain countries.
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| Calling Line ID Delivery |
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Enables the delivery of a caller’s identity to a user via the CommPilot and phone (if display-capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.
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| Calling Line ID Delivery Enhancement |
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Enables service provider to control whether or not the two services below are assigned to a user, rather than being a default capability. Once this service is assigned, users have the ability to enable or disable the service.
Internal Calling Line ID Delivery
External Calling Line ID Delivery
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