PBX technician

Consolidated Technologies, Inc., (CTI) is a financially secure organization with a heritage that spans over 20 years. The company was founded by a group of industry veterans with the foresight and knowledge to provide superior communication networks. CTI built a solid reputation by offering a sophisticated spectrum of products backed by our unparalleled service and support. Today, CTI provides the highest quality communication products to customers nationwide and ranks as one of AVAYA’s fastest growing Platinum BusinessPartners.

There are three PBX Voice Technician Engineer positions available: Port Chester NY, Philadelphia PA, and Princeton/Atlantic City NJ.

Job Description:

This is a Field Technician position, supporting the Company's install base. The Voice Technician will report to the Director of Operations.

Responsibilities:

• Manage the programming and repair of a Avaya PBX System, peripheral voice equipment, Voice Mail, Call Accounting, Paging Systems.
• Manage the daily completion of all PBX voicemail and miscellaneous voice requests ensuring department service levels are maintained.
• Identify issues/concerns with telecommunication carriers and service providers to ensure telecommunication systems and circuits maintain optimal performance.
• Provide technical assistance within the department.
• Perform all work related to moves, adds and change requests.
• Ensure completion of all projects in a timely manner with supportive documentation.
• Must be able to travel to other locations to provide implementation and support as needed.

• Bachelor’s Degree or equivalent work experience.
• Minimum of 3 years applied experience within the telecom industry with specific expertise in voice engineering.
• Candidate must have effective written and verbal skills and the ability to implement sound customer service techniques.
• Candidate must have the ability to handle isolation and resolution of PBX, paging, DTI/PRI trunk and POTS outages.
• Candidate must be proactive and maintain a high level of focus on response time, solutions and customer satisfaction.
• Coordinate and assist with moves, adds, and changes of hardware and software to PBX, Centrex and associated equipment.(Experience with in-house wiring cables feeds as well as outside plant wiring principals, is required.)
• Experience supporting Automatic Call Distribution (ACD) configurations is required. Call center support and experience is a plus.
• Able to operate independently and build good relationships.
• Knowledge in the use of PC platforms and Software.
• Must be available to work off shift/after hours as required.
• Must be self motivated, results oriented individual.
• Certifications on any Avaya PBX Platform and associated equipment is a plus.