What is Telecom Expense Management?

Telecom Expense Management (TEM) is a term used to define a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing.  TEM has been around for awhile but is exploding in the past few years as telecom carrier’s electronic invoice feeds, coupled with sophisticated software written by TEM providers now allows expenses to be tracked, compared and monitored with sufficient automation, allowing for unprecedented levels of affordability.

In order to provide complete end to end services and solutions to our customers, Consolidated Technologies, Inc. is always on the lookout for the highest quality products from outstanding leaders in the industry.With business budgets tightening more than ever, it’s more important than ever to be sure that your bills are accurate and proper, and to trim unnecessary expenses wherever possible.  However, to effectively reduce your overall spend on communications, you first need to wade through the monthly stack of bills and paperwork, a task that is both confusing and cumbersome.

For this reason, Consolidated Technologies, Inc. has partnered with the Tellennium Group to offer our customers a host of technical and financial services designed to save time and money for corporations, education, and government. Tellennium possesses a range of expertise - from a team of highly experienced, unbiased telecom consultants to an integrated management system and process that is proven to make organizations more efficient and better informed. They are committed to improving the operational aspects of our clients' organization as well as reduce expense.

The fact is most organizations have a mountain of telecom invoices that are received every month and they usually account for the third largest expense of the organization. Telecom expenses include local, long distance, wide area networks, wireless, and equipment. These expenses come in the form of paper invoices as well CDs, many with a minimum of 25 reports that have no correlation to what is needed for a proper evaluation. Most of the individuals that sign off for payment wear thirty other hats and do not have the time to investigate every individual charge.

According to CFO Magazine, three key reasons why industry, government and education outsource telecom expense management services are:

1.) Fraudulent billing - Estimated to cost carriers $143 billion a year.
2.) Customized carrier contracts - Resulting in money spent on services or minutes never used.
3.) Most businesses have no processes in place to verify what they spend on telecom services, with whom, and how.

Tellennium's Integrated Management Solution (TIMS) not only effectively addresses the burden of reviewing and verifying vast amounts of telecom expense data into an accurate and more manageable process (Telecom Expense Management) but also includes an integrated move/add/change and asset management component. TIMS can also be combined with any of Tellennium's objective services. 

Tellennium takes the inaccuracies and expense associated with telecom charges and time involvement into an accurate, cost-efficient process that literally pays for itself. Their flexible integrated management solution is designed to reduce the amount of time involved in processing invoices while centralizing and improving the overall manageability of all telecom expenses and processes. TIMS instantly addresses the manageability issues of telecom vendor and carrier expenses by providing automated reporting tools to identify areas of concern, variances, and abuse. With the click of a mouse, reports can be accessed from anywhere in the world to obtain charges, circuit information, actual invoices and more.

Tellennium can also apply their telecom professionals to the process, providing a higher level audit and optimization of your telecom expense data and processes. They evaluate your carriers, networks and equipment, and make recommendations to improve your company's overall productivity and efficiency - a process that is currently averaging 28% in credits and savings for our clients. And multiple service packages are available that best fit any enterprise-wide need including moves/adds/changes; help desk, order tracking and more. 

To find out more on how CTI and The Tellennium Group can help your organization, please call 1-914-935-6086 and ask to speak to an Account Representative.