CTI Newsletter--June 2009

Latest News

New Survey Shows Most Small Businesses to Invest in Communications Technology Within the Year

Avaya Small Business Survey Reveals 75 Percent of Respondents See Communications Technology as Critical to Their Business 

June, 2009: According to a new survey on small business technology trends from Avaya Inc., most small businesses in North America (59 percent) say they are investing in communications technology right now, or plan to do so within the year.
 
The survey results reveal a small business environment that is still interested in investing in communications technology, even during these tough economic times, with 75 percent saying that communications technology is critical to their business. Some key reasons cited: When it comes to keeping employees as productive as possible, communications tools are the top response (46 percent), followed by compensation and flexible work schedules.
 
"Small businesses are different from big businesses, since they can have a more flexible, entrepreneurial mind-set that can help them thrive, even in current conditions," said Anthony Bartolo, general manager of Avaya's Integrated Office Communications business unit. "But even though they are planning to invest, many still need guidance on what communications technologies are available to them - and which ones can deliver the most value."   
 
Read the rest of the story

Visit the Consolidated Technologies Website

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Thursday, June 18, 2009    8:30 am – 12:00 pm    Coffee and breakfast included Avaya Executive Briefing Center   2 Penn Plaza, 7th Floor  New York, NY 10121 Conducted by industry experts, this exclusive half-day seminar showcases Unified Communications and the business benefits of IP Telephony. You’ll gain a clear understanding of what solutions make the most sense for your business, as well as find out how to optimize your business communciations in this tough economic environment. During this event, you will: Discover the business benefits of Unified Communications Learn how Unified Communications applications can empower your workforce De-mystify the details of IP Telephony and SIP (Session Initiation Protocol) See converged solutions in action and interact with live demonstrations Discover benefits of Mobility & Unified Communications in a converged network Gain insight into simplifying business continuance and disaster recovery Understand the business case and Return on Investment for Unified Communications and IP Telephony Learn how new technologies can reduce your overall communications spend To register for the event, please click here.

To Register Now!

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Avaya News

Avaya Announces New Initiatives for Mid-Size Contact Center Market   

Company Acquires Agile Software NZ Limited; New Avaya Contact Center Express 4.0 Solution Launches with Greater Functionality and Streamlined Simplicity 
 

May, 2009:  Avaya Inc. recently announced new initiatives related to its flagship contact center solution for mid-size businesses – Avaya Contact Center Express – that enable organizations to deploy the sophisticated customer service capabilities of larger businesses in a simplified, fully-integrated and more cost-effective way.   Avaya, a leader in business communications applications, systems and services, acquired Agile Software NZ Limited, the developer of the Avaya Contact Center Express solution.1 With this agreement, Avaya gains full ownership of Avaya Contact Center Express, which will help enable the company and its partners to accelerate their growth in the mid-market space.    Avaya also released Avaya Contact Center Express 4.0, the latest version of its mid-market contact center solution. This new release provides users with a host of advanced multimedia, reporting and self-service capabilities designed to enhance customer service and agent productivity for mid-size companies or divisions of large organizations.      To read the whole story, click here.

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Important Avaya End of Sale/Support Information

Avaya Communication Manager 4 (CM 4) has been announced as End of Sale.

What does this mean to you?

- If you have CM 4 today, you will still be able to add licenses for the core system and associated applications.
- New buyers will receive Communications Manager 5 (CM 5) with the added benefits of more affordable Unified Communications and Mobility Applications.

For more information, please click here.

To view all Avaya End of Sale/Support information, please click here.

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The CTI Newsletter is published monthly by Consolidated Technologies, Inc.  

Michael Latshaw, Editor  
CTINewsletter@consoltech.com