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CTI Newsletter-- April, 2009
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Latest News
Avaya Launches a New Era of Business Communications
Avaya Aura Radically Simplifies Communications With New Breakthrough Architecture That Flexibly Connects Users, Applications and Systems Anywhere
Avaya recently announced the launch of a new era of business communications with Avaya Aura™, a breakthrough architecture that easily integrates communications across multi-vendor, multi-location and multi-modal businesses. Avaya Aura radically simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, Web applications and more to employees anywhere. Avaya Aura will be available globally in May 2009.
The new architecture is anchored by the Session Initiation Protocol (SIP)-based, open standards Aura Session Manager, which centralizes communications control and application integration. Session Manager orchestrates a wide array of communications applications and systems by decoupling applications from the network. As a result, services can be deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected. Session Manager instantly reduces complexity and provides the foundation for broader unified communications strategies.
Avaya Aura is a cost saver in these difficult economic times. Businesses can leave existing multi-vendor equipment and applications in place and bring in the benefits and simplicity of Avaya Aura's architecture to drive significant and rapid return on investment and with the promise of greater business agility in the future.
To read the entire story, please click here.
To visit the CTI website, please click here.
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Avaya News
Avaya Spotlights New Healthcare Communications Innovations at HIMSS Industry Event
Leader in Unified Communications and Customer Service Technologies Demonstrates New Tools
to Improve Healthcare Staff Productivity and Quality of Patient Care
April, 2009: Avaya, Inc. recently unveiled new communications solutions and innovations for the healthcare industry at the Healthcare Information and Management Systems Society (HIMSS) 2009 Conference and Exhibitionin Chicago, IL. The new healthcare technologies, demonstrated at Avaya's booth, showed how advanced communications can help healthcare organizations achieve higher levels of patient aid and service, while improving staff productivity in a rapidly changing work environment.
At HIMSS, Avaya showed new applications from its portfolio of Avaya Proactive Outreach for Healthcare solutions, which use outbound communications, self-service and speech automation for enhanced customer interactions. Avaya Proactive Outreach for Healthcare solutions proactively reach out to customers and employ self-service systems to let customers speak their information and complete transactions. The solutions can improve provider-to-patient and provider-to-provider interactions, streamlining the delivery of both clinical and business services, and improving customer service in a cost-effective way.
To read the whole story, click here.
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Important Avaya End of Sale/Support Information
Avaya Communication Manager 4 (CM 4) has been announced as End of Sale.
What does this mean to you?
- If you have CM 4 today, you will still be able to add licenses for the core system and associated applications.
- New buyers will receive Communications Manager 5 (CM 5) with the added benefits of more affordable Unified Communications and Mobility Applications.
For more information, please click here.
To view all Avaya End of Sale/Support information, please click here.
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The CTI Newsletter is published monthly by Consolidated Technologies, Inc.
Michael Latshaw, Editor
CTINewsletter@consoltech.com
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