Avaya's Platinum Level Certification--
What Does it Mean?

The Platinum certification is an industry-recognized designation indicating that CTI has met Avaya’s most stringent criteria of technical expertise, customer support and customer satisfaction as measured by an independent survey organization. Avaya has one of the industry’s leading programs to certify technical professionals in IP telephony products and solutions.

This accomplishment was achieved by meeting or exceeding Avaya's criteria in four distinct categories:

1. CTI’s Large Volume of sales/implementations of: 

                    Traditional Voice/PB
                    Messaging/Applications
                    Data/Convergence


2. CTI achieved exceptional scores in Avaya's BusinessPartner Customer Satisfaction Survey.  Platinum Certification requires an 85% or better “excellent” response – CTI scored even higher with a 98% excellent rating.


3. CTI exceeded Avaya’s stringent criteria for technical expertise including the training and certification of our staff.  These Certifications include:

                    Avaya’s - ACA, ACS, ACE
                    Microsoft’s - MCSE, MCP
                    Cisco’s- CCNA, CCNP, CCIE

4.CTI proved the quality of our technical support by passing a three-tiered Avaya Service Assessment that includes a 41- item Service Assessment Checklist. 
Of the approximately 1,300 Avaya BusinessPartners in the U.S. there currently are:

                    31 - Platinum Avaya BusinessPartners

                    27 - Gold Avaya BusinessPartners

                    58 - Silver Avaya BusinessPartners

The Platinum Certified        Business Partner

Has made the largest investment and commitment to Avaya and their customers Highest level of Certification and most difficult to attain Has several Avaya Certified Specialists on staff who have passed Avaya testing in specialty areas Has met Avaya stringent requirements on customer service Has scored a minimum of 85% on Avaya’s Customer Satisfaction Report Has invested in marketing support to offer customers opportunities to learn about their value proposition and offers (ie: customer seminars)