Catch Up On Your Reading One Dummy at a Time! Now is the perfect time to catch up on a little reading, including all the latest information on intelligent communications. There's been a great deal of talk lately about how new technologies such as VoIP and SIP are expanding the reach and productivity of the traditional office environment. But how does any of it apply to your particular business needs? Consolidated Technologies wants to help clear up the confusion by offering a series of  books from the popular "Dummies" series. These books are designed to quickly bring you up-to-speed on today's important technology applications. To receive your FREE copies, simply click on one of the book titles below. Midsize Business Communications for Dummies This friendly guide helps managers address the unique challenges of midsize businesses and how advanced communications can help you reach your goals—from increased call-center first-call resolution and customer loyalty to improved cross-sales and customer satisfaction. You’ll discover great technology enhancements that can increase the quality of your communications and improve the bottom line. Unified Communications for Dummies This special Avaya edition explains the benefits of UC and how to create a UC strategy for your organization. Unified Communications (UC) ensures that everyone in your company knows when, where, and how to contact the best available person in an optimal and simplistic manner. By integrating your current various modes of communication and improving visibility of employees’ availability to respond, you can use UC to dramatically increase the effectiveness of your entire enterprise as well as improve customer satisfaction. Voice Over IP for Dummies This Avaya limited edition of VoIP For Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization ---- just what it takes to remain competitive in today's marketplace. VoIP Security For Dummies  This Avaya limited edition of VoIP Security For Dummies shows how risks are identified, analyzed, managed, and minimized in your converged voice and data networks. Find out how security best practices — and Avaya products and services — can make your VoIP network as secure as a traditional telephone network. Mobile Workforce for Dummies  This book examines the changing workplace and shows how new technologies and demands have coupled to create a workforce that is more mobile than at any time in the past. Organizations are now driven to discover new ways to increase responsiveness and productivity. Learn how developing a meaningful mobility strategy for your organization — one that embraces the technologies and meets the demands — can help you fulfill the needs of both your workers and clients. Business Continuity in Communications for Dummies  This book provides an excellent place for you to begin if you are starting a business continuity program and considering technology such as VoIP (Voice Over Internet Protocol), or if you are an IT person looking to make an informed decision about integrated networking, or designing the next level of a communications strategy. It's also an excellent starting place for end users who are new to business continuity and disaster planning to learn how things like VoIP and other Avaya solutions, software, and services can help in the process. SIP Communications for Dummies You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. SIP is here to save the day and it is fast becoming the standard for complete service integration. SIP Communications For Dummies shows readers how to improve communications while simplifying our device-centric world. Contact Centers for Dummies This book provides information not only on running contact centers but also on implementing technology in contact centers in a profitable way. We'll show you what defines a good contact center, ways to improve your contact center, the latest technological enhancements, how to set performance targets and manage results, plus much, much more! You'll also get to see real-world examples of Avaya contact center technology in action! After reading the books, if you have any questions or would like to set up an appointment for a free demonstration, please call 1-888-477-4CTI.