24x7 remote technical support. Available for your Avaya communications hardware and software, remote technical support helps control the cost of out-of-hours service and provides committed response objectives as fast as one hour.
Parts Next Business Day. Provides replacement of any covered part that CTI determines to be inoperative will be shipped for next day delivery.
Minor updates and notifications. CTI Remote Advantage provides access to software and firmware service pack updates. Major software upgrades are available to both Remote Advantage and Total Advantage customers for an incremental fee through the Upgrade Advantage service package.
Enhanced Web services. Remote Advantage provides access to a comprehensive collection of online tools and Avaya-based information sources to help you resolve issues quickly, access knowledge and improve your system performance:
• E-notifications to keep you informed
• InSite knowledge base for access to in-depth product information
• Support Forums, to expand your knowledge, resources and network
• Avaya Software Compatibility Audit (ASCA) to quickly compare your software and firmware to the most recent updates