Support & Service

Monitoring

Managed PBX Monitoring Program

CTI provides business customers with a Managed PBX solution that combines 24 x 7 x 365 monitoring with real time problem response and rapid resolution. Your system is programmed to outcall the CTI Monitoring Servers when a service event occurs. CTI Monitoring Servers capture and acknowledge alarms and automatically dials back into the system.

The CTI Monitoring Servers then perform pre-defined tests on the component that triggered the alarm. If the errors and alarms are not cleared remotely, a technician is assigned to resolve the problem. CTI provides customers with reports by system, report group, port utilization on all alarms.

Features:

Available for all Definity and Communications Manager based systems.
CTI systems monitor the processor(s) and all associated circuit cards and system IP components and connections.
CTI NOC systems are notified when a system trouble alarm event occurs in your PBX.
CTI systems respond to these alarms in real time and record the event in the CTI monitoring system.
A trouble ticket is generated when human response is required and CTI NOC staff intervenes.
If our automated systems cannot resolve the problem in real time, a CTI technician attempts remote problem resolution.
CTI NOC will generate a dispatch in the event the alarm cannot be cleared remotely.
Monitors voice mail for uptime and failures (Intuity, Octel and Modular Messaging).
Also support MM/UM 1.1. Does not support UM 5.0

Benefits:

You gain the benefit of real time problem resolution via CTI automated systems and NOC engineers.
CTI manages your PBX and voice mail remotely. This includes adding, changing and removing users remotely when requested.
You gain the benefit of our experience with Avaya products.
Our expert staff monitors your PBX and voice mail while you concentrate on growing your business.
CTI provides Premium technical support and warranty support including on-site service of your PBX and associated components on 24x7x365 basis.