Your communications environment just keeps getting more complex. New technologies and protocols keep emerging.
Business units demand more uptime, increased security and new services.
Your team struggles to support these growing requirements with the same limited resources.
CTI Advantage addresses that challenge.
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CTI Advantage is a new, flexible model for software and hardware support that delivers 24x7 support services to businesses with Avaya communications environments. With CTI Advantage, you get industry-recognized services in the fastest response times we’ve ever offered. And there’s a CTI Advantage package that’s right for you, whether you take a hands-on approach to managing your environment, or choose to rely on us.
The Benefits of CTI Advantage
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Greater flexibility. You choose support level, delivery options, and optional services. You can manage your own support or receive support services from us.
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Simplicity. All CTI Advantage offerings provide full hardware and software support. Problems can be isolated more quickly. You have the guarantee that CTI’s professional support services are there and ready to address any issues with your systems.
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Immediacy. CTI Advantage provides the service you need, fast. Total Advantage customers also receive immediate notification of alarms, and CTI will begin working the issues within 90 seconds.
