CTiQ Managed Services provides a comprehensive package of value-added offerings that go substantially above and beyond what you get from a traditional support relationship. Our Network Operations Center uses the latest tools to monitor all aspects of your voice and data network. Beyond simple alarming, our monitoring system can instantly report on what component is malfunctioning, and how that affects critical services on your network, leading to rapid remedy.
CTiQ Proactive Monitoring offers enhanced support for Avaya Aura customers by providing real-time, service-affecting information to the CTiQ Network Operations Center, the local service response team, and the enterprise customer personnel simultaneously.
The CTiQ Intelligent Management Platform (IMP) delivers proactive, centralized network and telephony system management, providing CTI’s network operations staff a single integrated view into our customers’ voice and data networks. IMP managed services technologies empower CTI’s certified and expert personnel to remotely monitor and manage the administration and performance of Avaya implementations across the country. Led by a customer-specific Engagement Manager, CTI’s network operations center delivers distributed, enterprise 24/7/365 “follow the sun” coverage and leverages the proven capabilities of CTI to design, implement and maintain national communications environments based on the Avaya Aura Communication Manager, Aura Session Manager, and Avaya Ethernet Routing Switch platforms.
CTiQ Intelligent Management Platform offers a remote monitoring service providing:
Visibility into the entire voice & data network for distributed organizations
Quality of Service (QoS) and Service Level Agreement (SLA) monitoring and reporting
Correlation of network issues with real business processes
Reduced problem-resolution timeframes to insure business uptime
Reduced system management burden on internal staff
Business Process Views & Real-time Dashboards
Voice & Data Bandwidth Utilization & Reporting
Synthetic Voice & Data traffic injection for LAN/WAN assessments
Advanced reporting and analytics
Voice Quality (QoS) Assurance
Systems Availability & Performance Monitoring
Centralized Inventory and Asset Management Service
Above and beyond maintenance, CTiQ Managed Services provides the following:
Monthly Service Ticket Reviews
Assessment of Product Support Notices and reporting on their relevance to your solution
Regularly scheduled patch installation
Annual strategic review, synchronized with your budget cycle.