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The Aura Alliance is the world’s BIGGEST alliance of Avaya Partners, BETTER equipped to plan, deploy and manage your global Avaya project.
Strength in Numbers
The Aura Alliance brings together over 45 Avaya Connect accredited business partners and 2,000 Avaya accredited specialists from around the globe to deliver seamless communications solutions for multinational organizations. With one consistent, centrally managed service and specialist local support in more than 90 countries, our scale, capabilities and knowledge make us the provider of choice for global enterprises planning worldwide deployment of Avaya systems.
Beyond boundaries
Every member of the Aura Alliance complies with a set of stringent selection requirements and each holds Avaya Certifications for sales, network design and engineering staff, product authorizations, and service quality. Our partners are chosen for their dynamic approach to business, their commitment to customer service and their commercial integrity. So, wherever you’re based, you can depend on the same high standards, as well as consistent service levels, pricing and support.
With more than 90+% global coverage, our alliance is not only bigger than any other, it ís also better equipped to plan, manage, deploy and support the most complex international communication projects in the most cost efficient ways.
Powered by Avaya
The Aura Alliance is endorsed and backed by Avaya, the world leader in business communication systems. Avaya works closely with us to continually develop processes, services and technical excellence. This support, combined with our members’ depth of experience and expertise means that no other alliance is better placed to design, implement and maintain global communications infrastructures. From unified IP communications, presence management and contact center systems, to converged conferencing facilities and remote working solutions, the Aura Alliance minimizes business risk, simplifies administration and delivers world-class results.
Designed around you
It’s not just the size of our alliance or the pedigree of our members that matters. It’s also the way we’re structured and our service flexibility that makes us stand out. Most initiatives are led and supported by the alliance member local to your project management team. They deal with customer inquiries and resolve system incidents – either remotely or by providing an onsite engineer.
We standardize the things that need to be consistent across continents and countries – like pricing, service level packages and having a single point of contact. But you choose the best options for your business when it comes to managing billing centrally or locally, selecting the right service packages for different operating locations, and tailoring your contract arrangements and relationships with local service providers.
Joined up thinking
All around the world, Aura Alliance partners share common business principles and adhere to contractual commitments that ensure a consistently high level of customer service and professional standards.
We also share knowledge and best working practices and are committed to continually developing products that enhance the services we offer customers. Our range of Smartphone applications, for example, are designed to simplify remote telecoms management, and the ground- breaking features of our Converged Management Platform, developed by Nectar, enable consistent service levels and a single point of contact for global customers.
Technology you can rely on anywhere, anytime
We use the very latest technology to simplify processes and procedures so our clients spend less money and resource on administration and more time focusing on their core business. Our Converged Management Platform (CMP) provides access to a remote, centralized system monitoring service that helps streamline the management of your entire global infrastructure.
CMP gives you a single, clear view of all your voice and data networks allowing you to correlate network issues with real business processes and resolve any issues quickly and smoothly. Developed by Nectar Corp, CMP provides business process impact views and real-time dashboards with multi- point monitoring and advanced current and historical reporting.
Transform the way you connect your world
Discover how we can help your business streamline the management of global communications
by contacting us now at 888-477-4284.
• 90+% global coverage.
• Work with Avaya involvement to Avaya standards.
• Contractual commitment between members.
• Consistent service levels and pricing around the world.
• Depth of experience and proven track record.
• Committed to continuous product development and service improvement.
• Shared culture, shared knowledge, shared principles.
• Streamlined project management at central and local levels.
• Greater efficiency, lower costs and less risk.
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