Customer Service: 1-800-919-4CTI (4284)

General information: 1-888-477-4CTI (4284)


 

What Customers Say!
 

 

Independent Survey Gives CTI a 98.8% Customer Approval Rating*

 
As an Avaya BusinessPartner each year "CTI" is required to participate in a customer satisfaction survey.This year, the survey was performed
for Avaya in a confidential fashion by Walker Information Inc., an independent market research firm.
 
CTI has consistently achieved a rating of “excellent”  by our customers and has repeatedly scored among the highest in the nation. 
We are proud of our ability to service our customers in a fashion that is second to none.
 

This year’s score (4.94 out of 5) reflects a 24% increase over the average score for all other Avaya BusinessPartners in 2011.

Every week, we receive wonderful letters from our customers. Here is a sample of what they have to say:

The Omnicom Group

Thanks to your ‘Team Effort’ we are going to be able to use the system to its utmost, improve service to our clients and the best part...at virtually no cost...you guys are the BEST!

 
Heronetta Management, L.P
 
The project management team was unparallel to any organization of its kind. CTI’s knowledgeable staff answered all questions, and delivered for our organization under tight constraints. From sales to project management, CTI’s professional attitude and approach have made our experience enjoyable.

 

Intrepid Sea, Air & Space Museum
 

CTI delivered a difficult implementation in a very truncated timeline with speed and professional precision….  I have worked with many BusinessPartners in the Telecom Industry; CTI is the best with whom I have worked. They delivered on all they promised and continue to provide us with reliable service and consistent follow-up to make certain we are a satisfied customer.

 


Interline Brands

 

I wanted to take this opportunity to say thanks to you and your entire staff for their performance and dedication to excellence during our entire implementation process.  Their professionalism was evident during the entire process. It has been a distinct pleasure to work with all of you, a time I will remember always. I look forward to many more similar experiences. Thank you.
WORLDHOTELS

“CTI was like the friend that held my hand through the process. They made the transition painless and easy. We didn’t know how bad our former service was until we began using CTI. And CTI’s customer service is second to none.”

 
City of Newburgh
 
From initial design discussions through cutover to the new system, CTI worked with us every step of the way and implemented a solution that will enable the City to grow its services over the coming years. Not only did CTI deliver a complete system, we were able to reduce our monthly costs while increasing our functionality. 
 


American Water


I have worked with many folks at CTI since 2008 and would like to say that you have made all of the difference in the world!!  Through knowledge, professionalism and dedication you have completely stabilized our 17 systems to a service level that they have never reached.  Thank you for that!  EXCELLENCE shows in every area and deserves to be applauded. 




















*Avaya BusinessPartner Customer Satisfaction Program Results, Walker Information, Inc.
       Hear What Avaya Customers 
Say About the Technology

(Click on any of the photos below
to watch a short video about an
Avaya customer experience.)








 







 



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