Now more than ever, financial services companies are challenged to build customer loyalty while significantly improving the cost effectiveness of operations. Companies need to offer differentiated products and services to manage the customer relationship profitably. Avaya has solutions and services to specifically address these challenges.
Using Avaya cost-effective and reliable communications infrastructure, a regional bank with 950 branches and six call centers saved $28 million over five years. With Avaya communications solutions and services, a U.S. $5 billion Credit Union was able to communicate better with customers, resulting in a $35.5 million reduction of delinquencies in eight months.
Avaya can show you the best practices to acquire, retain, and collect from customers to maximize your investments in servicing. We can show you how to use communications technologies and services to reach your business goals and empower your staff to be more productive—all while saving money.
To learn more about CTI solutions for Financial Service Providers, please call 888-477-4284 and ask to speak to a Financial Services Account Executive.