Field Engineer
 

Job Description:

This is a customer-facing, VoIP Field Engineer position supporting the company's Avaya customer base. This position reports to the Director of Operations.
 

Responsibilities:

• Manage the programming, installation, and repair of Avaya VoIP Systems to include Aura, Communication.
• Manager, Session Manager, IP Office, and peripheral applications including (but not limited to) call accounting, call recording, paging systems.
• Program, integrate & repair Avaya voicemail systems to include Aura Messaging, Modular Messaging, Audix, Serenade and Octel.
• Integrate Avaya VoIP solutions with existing customer networks and applications using working knowledge of IP, data networking, Microsoft Windows, Exchange & Linux.
• Utilize systematic troubleshooting methodologies to identify and resolve issues with voice equipment, carrier circuits and peripheral applications.
• Provide technical assistance within the department as requested by management.
• Manage the daily completion of service requests ensuring department service levels are maintained.
• Perform all work related to moves, adds and change requests and provide necessary follow up to CTI team.
• Ensure completion of all test plans, checklists, service order forms and site survey worksheets in a timely manner.
• Must be able to travel to other locations to provide implementation and support as needed.

• Associates degree or equivalent experience
• At least 4 years of hands-on technical experience with Avaya VoIP products such as:
      Avaya Communication Manager and Aura R5 & R6
      Avaya IP Office R6 & R7
      Avaya voicemail platforms (CMM, VM Pro, Audix, Modular Messaging)
• Technical experience and competency with the following:
      Data Networking
      Wireless networking
      VoIP & Quality of Service
      H.323 & SIP endpoints
      DHCP SSON’s
• Experience configuring and installing the following hardware: Avaya Aura Communications Manager s88xx, s87xx, s85xx, s8300, G650, G450, G430, G350, G250, G700, CMS.
• Superior technical troubleshooting skills and ability to handle isolation and resolution of PBX, paging, DTI/PRI trunk and POTS outages.
• Ability to interact and cooperate with both internal and external teams in either a face-to-face, written or combined format.
• Minimum of 5 years applied experience within the telecom industry with specific expertise in voice engineering.
• Candidate must be proactive and maintain a high level of focus on response time, solutions and customer satisfaction.
• Coordinate and assist with moves, adds, and changes of hardware and software (Experience with in-house wiring cables feeds as well as outside plant wiring principals, is required.)
• Experience supporting Automatic Call Distribution (ACD) configurations is required. Call center support and experience is a plus.
• Able to operate independently and build good relationships.
• Knowledge in the use of PC platforms and Software.
• Must be available to work off shift/after hours as required.
• Must be self motivated, results oriented individual.
• Certifications on any Avaya Professional Platform or associated equipment is a plus.

To apply for this position, please forward your resume to:

Hilary Carpenter
Human Resources Department
Consolidated Technologies, Inc.
10 Midland Avenue
Port Chester, NY 10573

Fax: 914-368-5629
E-Mail: careers@consoltech.com